Shipping policy

Processing Time

All orders are processed within 2–4 business days (excluding weekends and holidays).
You’ll get a shipping confirmation email with tracking once your order hits the road.

During launches or high-demand drops, processing may take a bit longer — we appreciate your patience.

U.S. Shipping

  • Standard Shipping: 3–7 business days — $[Insert Rate] or free on orders $[Insert Threshold]+

  • Expedited Shipping: 2–3 business days — $[Insert Rate]

Once it’s in the carrier’s hands, delays are out of ours — but we’ll help where we can.

International Shipping

We currently ship to select international countries. Rates and delivery times vary depending on location.

Please note:

  • Customs duties, taxes, and import fees are not included in our prices and may be charged by your local government.

  • We are not responsible for any customs delays.

Lost or Stolen Packages

Once a package is marked as delivered, we are not responsible for lost or stolen items.
If your package is missing:

  • Check with neighbors or building management first

  • Then contact the carrier directly

  • Still stuck? Email help.akuoma@gmail.com and we’ll try to help

Address Issues

Please double-check your shipping address before placing your order.
Akuoma is not responsible for orders shipped to incorrectly entered addresses.

Questions?

Hit us up: help.akuoma@gmail.com